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FAQs

Frequently Asked Questions about Our Transportation Services in Cancun

With Travelfy, your safety and satisfaction are our priorities, book your private transfer from Cancun Airport and enjoy a perfect start to your stay in this dream destination.

You can make a reservation 72 hours before the request. We recommend that you book well in advance to provide you with a better service.

Yes, food and drinks are allowed. We ask that you get rid of all trash and keep the unit clean.

If you have an Arrival: you have to tell us the landing time of your flight, so we can wait at the airport.

If you are going to departure: from the hotel to the airport, you have to indicate the time of departure of your flight, an agent or the system will give you the exact time to schedule your pickup.

It is recommended to request 2 hours before boarding.

International flights, It is requested to be 3 hours before boarding.

We will wait for you for 15 minutes from the moment your flight lands in Cancun, Then it is taken as a now show.

Maximum waiting time at the hotel 15 min tolerance. After 15 min it is considered a now show.

Our driver will be waiting for you with a Travelfy. sign.

Rates are final.

Baby chairs. 0-6 years with prior reservation of 48 hrs.

The recommendation is to notify immediately. To be able to reschedule.

Our courtesy stop 10 or 15 min in Seven or Oxxo, it is important to mention if you want the courtesy stop. After 15 min extra is charged.

Private transfers from Cancun airport

By choosing our service, you will benefit from a private and exclusive transportation, waiting for you as soon as you land. Forget about long lines and uncomfortable waiting for public transportation; our professional drivers will be ready to greet you, assist you with your luggage and take you directly to your hotel or chosen destination in Cancun or its surroundings.