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Welcome to our Frequently Asked Questions section. Here you'll find all the information you need about our private transfers to and from the Cancun and Tulum airports, as well as services to Playa del Carmen, Costa Mujeres, and the entire Riviera Maya.
You can book easily and securely on our website or via WhatsApp. All you need is: your flight or trip date and time, the number of passengers and vehicle type, and your final destination. Once your booking is confirmed, you will receive a voucher and service details before your trip.
Yes, food and drinks are allowed. We ask that you get rid of all trash and keep the unit clean.
If you have an Arrival: you have to tell us the landing time of your flight, so we can wait at the airport.
If you are going to departure: from the hotel to the airport, you have to indicate the time of departure of your flight, an agent or the system will give you the exact time to schedule your pickup.
It is recommended to request 2 hours before boarding.
International flights, It is requested to be 3 hours before boarding.
At Travelfy, we'll wait for you up to 60 minutes after your scheduled flight time at Cancun Airport. We always recommend scheduling your transfer 20 minutes after your estimated arrival time to ensure a comfortable and unhurried experience. Our goal is for your private transfer in Cancun and the Riviera Maya to be safe, punctual, and hassle-free.
Your driver will be waiting for you outside the Terminal in the Ground Transportation area, holding a bright sign with the "Travelfy" logo or, alternatively, a small sign with your full name.
We provide transfers from Cancun International Airport (CUN) and Tulum Airport (TQO) to any destination in the Riviera Maya, including: Cancun, Playa del Carmen, Tulum, Costa Mujeres, and the entire Riviera Maya.
The price varies depending on the type of vehicle, destination, and number of passengers. All our costs are transparent, with no hidden fees. You can get a quote directly on our website and receive your estimate instantly.
Baby chairs. 0-4 years with prior reservation of 48 hrs.
Our drivers monitor your flight arrival and adjust your transfer time accordingly. With our private transportation service, your trip is always secure, and any adjustments that involve an additional cost will be communicated to you in advance.
Our courtesy stop 10 or 15 min in Seven or Oxxo, it is important to mention if you want the courtesy stop. After 15 min extra is charged.
We offer high-quality private transportation services with modern, comfortable, and completely safe vehicles. We have cars and vans to suit your needs, from individual trips to large groups. All our drivers are professionals and have extensive knowledge of the Riviera Maya.
Yes, you can book round-trip transfers between the airport and your hotel, or between any point on the Riviera Maya. Our service is flexible and adapts to your itinerary.
By choosing our service, you will benefit from a private and exclusive transportation, waiting for you as soon as you land. Forget about long lines and uncomfortable waiting for public transportation; our professional drivers will be ready to greet you, assist you with your luggage and take you directly to your hotel or chosen destination in Cancun or its surroundings.
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